[rt-users] RT: Scrip IsApplicable died?

[Thomas Lau]

Dear Ruslan,

How could I tell? Which one is the core problem?


-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
Sent: Thursday, January 31, 2013 7:40 PM
To: Thomas Lau
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT: Scrip IsApplicable died?

Hi,

@Plugins options is set incorrectly or permissions on files are incorrect.

On Thu, Jan 31, 2013 at 9:50 AM, Thomas Lau <Thomas.Lau at principleone.com> wrote:
> Hi all, after install command by email. Something strange appear on my 
> message log:
>
>
>
> RT: Scrip IsApplicable 43 died. - Require of 
> RT::Condition::SLA_RequireStartsSet failed.#012Can't locate 
> RT/Condition/SLA_RequireStartsSet.pm in @INC (@INC contains:
> /opt/rt4/sbin/../local/lib
> /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib 
> /opt/rt4/sbin/../lib
> /usr/local/lib64/perl5 /usr/local/share/perl5 
> /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl 
> /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at (eval 2487) line 
> 3.#012#012Stack:#012  [(eval 2487):3]#012
> [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012
> [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012
> [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012
> [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012
> [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012
> [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Em
> ail/Filter/TakeAction.pm:531]#012
> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012
> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012
> [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]#012#012#012Stack
> :#012
> [/opt/rt4/sbin/../lib/RT/ScripCondition.pm:171]#012
> [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012
> [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012
> [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012
> [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012
> [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012
> [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Em
> ail/Filter/TakeAction.pm:531]#012
> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012
> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012
> [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
> (/opt/rt4/sbin/../lib/RT/Scrip.pm:419)
>
>
>
> But SLA_RequireStartsSet.pm is in location of 
> /opt/rt4/local/plugins/RT-Extension-SLA/lib/RT/Condition/SLA_RequireSt
> artsSet.pm
>
>
>
> How could I modify to make the error message disappear ?
>
> Thomas Lau
> Senior Technology Analyst
> Principle One Limited
> 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
> T  +852 3555 2217     F  +852 3555 2222      M  +852 9880 1217
>
> Hong Kong   .   Singapore   .   Tokyo
>
>



--
Best regards, Ruslan.