[rt-users] How to customize in local/lib

[Raed El-Hames]

Any advice on this , Thomas or anyone ??

Roy


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-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Raed El-Hames
Sent: 31 January 2013 18:05
To: Thomas Sibley; RT Users
Subject: Re: [rt-users] How to customize in local/lib

Need to remember reply all.
Attached is my Tickets_Local.pm, please note my changes are commented by " Added by Daisy"

UserQueues is a table that populates once a day --via cron--  with id,Uid and Qid ; Uid being a user id and Qid is a queue id that a user is directly an Admin Cc on.
Using factory I created UserQueue.pm and UserQueues.pm , I can attach them for you, but really there is nothing effecting this in them.

-If you wondering why, we have many queues with many users , and  _UserQueueLimit used to build a list of active tickets that a user is admin Cc on, doing it this way avoids having to build a join with Groups/GroupMembers/CachedGroupMembers etc , the page associated with the search have an average refresh of 2 minutes, for around 50 support users so needed a quicker more efficient alternative to the typical search join.

 > Copying an entire .pm is really wrong.
I know , hence my question :)

Appreciate your help, and looking forward to your advice.

Roy


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-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: 31 January 2013 17:42
To: RT Users
Subject: Re: [rt-users] How to customize in local/lib

On 01/31/2013 09:36 AM, Raed El-Hames wrote:
> Thanks Thomas, I will use Local from now on .. Is Tickets.pm an
> exception though?? Just tried moving local/lib/RT/Tickets.pm to
> local/lib/RT/Tickets_Local.pm , I copied over the whole module and
> modified adding to '%FIELD_METADATA ' and to 'our %dispatch' and a
> function that I need, and now none of the searches work , including
> the home page, I get error:
>
> The 'message' parameter ("Unknown field 'UserQueueOp' in 'Status !=
> 'resolved' AND Status != 'completed' AND UserQueueOp LIKE
> '__CurrentUser__'' at /opt/rt4/sbin/../lib/RT/Tickets_SQL.pm line 200.
>
> If I keep it as local/lib/RT/Tickets.pm , all works ok ??

Please keep messages on the list.

No, there isn't an exception for Tickets.pm.  Please show the code you're using, otherwise we can only guess.

Copying an entire .pm is really wrong.