[rt-users] Both 'subject' and 'body' of an email ticket searchable via RT's web interface?

Subin subin at opensourcesolutions.co.in
Mon Feb 4 23:00:51 EST 2013

On Tuesday 05 February 2013 05:21 AM, Thomas Sibley wrote:
> On 02/04/2013 03:36 PM, Subin wrote:
>>     I'd like to fulltext search for patterns/words both in the 'subject' and 'body'of an email ticket
>>     from the RT's web interface 'Search' box. Is it possible with the above configs of sql_query*? If
>>     not please let me know what more should I need to add?
> Most of the time true full-text indexing isn't needed for the Subject
> since it's a normally indexed string with a max length.  I'd suggest
> first approaching this by extending RT::Search::Googleish with an
> overlay that instead of defaulting unknown and quoted words to Subject
> searches, defaults them to Subject OR Content searches.  This will do
> what you mean, and should be fairly simple.  I know we've done it for
> support clients.  RT::Search::Googleish was written to be extensible
> with minimal effort.
> Thomas
> --
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I just searched the documentation on how to do this. I'm not able to find
any other than a brief description about RT::Search::Googleish here:


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