[rt-users] Ticket Image attach corruption

[Kevin Falcone]

On Thu, Feb 07, 2013 at 08:16:04AM -0600, ktm at rice.edu wrote:
> On Thu, Feb 07, 2013 at 08:58:33AM -0500, Joshua Lansford wrote:
> > Thanks to whoever credit is due for the RT program.  I have been
> > looking for a while for a bug tracking system I could convince my
> > company to use.  I am now rolling out RT for our company and almost
> > everyone I talk to about it is excited to use it.  I believe the
> > main contributing factor is the high integration with email.  This
> > allows me to place RT inline with existing communication and support
> > practices with minimal retraining.
> > 
> > I have discovered the multiple image custom field option.  After the
> > procedure for uploading the image completes and I click on the file
> > name I get RT Error Corrupted customfieldvalue URL.  By Googling I
> > have discovered that the max filesize of an attachment is  512KB.
> > http://kb.mit.edu/confluence/pages/viewpage.action?pageId=4272898
> > However even when restricting my upload to images below this size
> > the same error occurs.
> 
> This is documentation for an MIT setup about their local limits.
> You can set "MaxAttachmentSize" in your RT_SiteConfig.pm to whatever
> size you need AND can support within your DB backend. We have ours
> set to 10^7:
> 
> Set($MaxAttachmentSize , 10000000);
> 
> Obviously, the MIT setup has that set to 512KB instead.

Joshua - to expand on Ken's comments, the documentation shipped with
your RT install and available to read and examine in
/opt/rt4/etc/RT_Config.pm is also available to read here:
http://bestpractical.com/rt/docs/latest/RT_Config.html#MaxAttachmentSize

-kevin
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