[rt-users] Ticket Image attach corruption

Thomas Sibley trs at bestpractical.com
Thu Feb 7 13:55:54 EST 2013

On 02/07/2013 05:58 AM, Joshua Lansford wrote:
> Thanks to whoever credit is due for the RT program.  I have been looking
> for a while for a bug tracking system I could convince my company to
> use.  I am now rolling out RT for our company and almost everyone I talk
> to about it is excited to use it.  I believe the main contributing
> factor is the high integration with email.  This allows me to place RT
> inline with existing communication and support practices with minimal
> retraining.
> I have discovered the multiple image custom field option.  After the
> procedure for uploading the image completes and I click on the file name
> I get RT Error Corrupted customfieldvalue URL.  By Googling I have
> discovered that the max filesize of an attachment is  512KB.
> http://kb.mit.edu/confluence/pages/viewpage.action?pageId=4272898
> However even when restricting my upload to images below this size the
> same error occurs.
> RT is installed on Ubuntu 12.04.1 LTS \n \l
> RT was installed using the package manager following the instructions at
> https://help.ubuntu.com/community/Request%20Tracker

Hopefully you're starting with the latest version of RT, 4.0.10, or at
least close to it in the 4.0 series.  The Ubuntu wiki page you link to
is a bit outdated and installs the 3.8 series.


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