[rt-users] Dashboard Custom Configurations

Kevin Falcone falcone at bestpractical.com
Thu Feb 14 16:40:23 EST 2013

On Thu, Feb 14, 2013 at 05:24:11PM +0000, Raymond Corbett wrote:
> Thank you so much Kevin. This does make sense. 
> Forgive my newness... but when you refer to Group dashboards, you say " You want to do things as Group dashboards instead"
> I am not sure how I define them as Group Dashboards.......  Is this done by correctly the  Group Rights, where I have View Group Dashboards.  And if so do I toggle that option off. 

In Saved Searches and in Groups the Privacy dropdown lets you control
where it goes.  You need to have rights to make dashboards/searches in
the group and be a member before they'll show up in the list.

You'll want to make sure that group members get the appropriate View
rights on the group itself in order to see dashboards and searches.


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
> Sent: Thursday, February 14, 2013 12:10 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Dashboard Custom Configurations
> On Thu, Feb 14, 2013 at 04:37:50PM +0000, Raymond Corbett wrote:
> >    1)   The Quick Search Portal list only Dept 1 Queues.   Currently it lists all Queues   Or
> >    list only a particular Queues that I want it to rather then all Queues that exist.
> > 
> > 
> > 
> >    2)  The Saved Searches Portal list only saved searches set up for Dept1.   Perhaps we have say
> >    3 custom searches saved for Dept1. Currently is list all saved searches.
> > 
> >    I assume is that because it looks in a Saved Searches directory and lists everything it finds
> >    there.  I guess maybe I am asking if it could look into a subdirectory there only.
> > 
> > 
> > 
> >    With the saved searches, it seems if I save them with privacy being  RT System's  that all
> >    users can see them listed which makes sense.   And it would seem logical then that all are
> >    listed.
> > 
> >    The problem with not saving them as RT System's privacy that other team members don't see
> >    them. Just me.
> You want to do things as Group dashboards instead.
> That way the users in Dept1 see the Group Dashboard called Dept1 and the saved searches saved into the Dept1 group.
> You can put your user into the Dept 1 group while you set these up and then take them back out.
> Similarly, if you want to limit the queues in Quick Search you can not grant SeeQueue and ShowTicket in the irrelevant Queues.  This will also limit down the other places the user might see ticket lists.
> -kevin
> -- 
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