[rt-users] URL Error after upgrading to rt4

[Tim Wiley]

On 02/14/2013 02:29 PM, Rolf Krogstad wrote:
> Hello,
>
> I have created a new server (RedHat 5.9 64-bit) and am running the latest
> version of MySQL and RT 4.0.10.   The old server was RT 3.6.6
>
> I exported the data from the old server as follows:
>
> mysqldump -uroot -p  --opt --skip-lock-tables --max_allowed_packet=1000000000 -
> -single-transaction --default-character-set=binary --databases rt3 >
> RT_mysql_backup.sql
>
> I then changed all references to the database rt3 to be rt4
>
> I then imported the data into the new system, ran the upgrade steps as
> outlined in docs/UPGRADING.mysql.   (ran update from 3.6.6 to v3.7.87,
> generated and ran 'queries.sql', ran updates from 3.7.87 to current)
>
> With one user I can go in and select a ticket and it opens fine with the URL:
> http://v20labtrack/Ticket/Display.html?id=2973
>
> If I log in as a different user it generates this URL which comes up with
> a "page not found" error:
> http://v20labtrack/rt3/Ticket/Display.html?id=2973
>
> The generation of the URL is user dependent, it is correct for some and wrong
> for some.  The old system was configured to require '/rt3' after the system
> name.  The new system is not.
>
> There is no 'rt3' in the RT_SiteConfig.pm file.
>
> Any idea how to get that to stop inserting '/rt3' into the URL?
>
> Thanks
>
> Rolf
> Pace Analytical Services Inc.
>
>
>

Is this user dependent on the same machine?  Or is each user on a 
different workstation?  It sounds more like something that is machine 
dependent, not user dependent.