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[Henry Cavillones]

On Saturday, February 16, 2013, Kenneth Crocker wrote:

> Alex,
>
> You need your condition to be user-defined,  something like this:
>
> # Scrip name:  WorkFlow on Next Action
>
> # Condition: User Defined
>
> # Action:      User Defined
>
> # Template:  Global template: Blank
>
> # Stage:        TransactionBatch
>
>
> #----------------------------------------------------------------------------
>
> # Custom condition:
>
>
> #----------------------------------------------------------------------------
>
> # Set up initial values
>
>
>
> my $trans = $self->TransactionObj;
>
> my $ticket = $self->TicketObj;
>
>
>
> # check for CF "Next Action" is 'Post Construction', get out if not
>
>
>
> return ($trans->Type eq "CustomField" &&
>
>             $trans->Field eq "50" &&
>
>             $trans->NewValue eq "Post Construction");
>
>
>
> return 0;
>
>
> This allows you to check a specific CF for a specific value.
>
>
> Kenn
>
> On Fri, Feb 15, 2013 at 4:24 AM, Alex Young <
> AlexYoung at housingpartners.co.uk <javascript:_e({}, 'cvml',
> 'AlexYoung at housingpartners.co.uk');>> wrote:
>
>> Hi. I'm using RT 4.0.5. I am trying to update the DueDate field with the
>> contents of a custom field with the datetime content. IT works fine on
>> creation of the ticket if I set the condition to "On Transaction" or "On
>> Create" but it doesn't update the DueDate field if the CF is modified
>> later. Any ideas how I can update DueDate when the CF is modified?
>>
>> My scrip is:
>> Condition: On Transaction
>> Action: User defined
>> Template: Global template: Blank
>> Stage: TransactionCreate (Also tried TransactionBatch)
>> Custom Condition:
>> return 1;
>> Custom action prep code:
>> return 1;
>> Custom action cleanup code:
>> ## Turns into yyyy-mm-dd format for date conversion by RT::Date
>> my $trans = $self->TransactionObj;
>> my $ticket = $self->TicketObj;
>> my $cf_date = $ticket->FirstCustomFieldValue('Deployment DateTime');
>>
>> my $duedate = RT::Date->new($RT::SystemUser);
>> $duedate->Set(Format=>'unknown', Value=>$cf_date);
>>
>> $ticket->SetDue($duedate->ISO);
>>
>> Thanks.
>>
>>
>> --
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>>
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>
>

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