[rt-users] Suppressing dashboard subscriptions if they contain no tickets?

Ruslan Zakirov ruz at bestpractical.com
Sun Feb 17 04:50:52 EST 2013

On Wed, Feb 13, 2013 at 2:30 AM, dfossum <dan.fossum at gmail.com> wrote:
> Is there a way to control whether a dashboard subscription sends an email
> depending on whether or not the associated query returns results?
> We'd like our support team to receive a scheduled report of all new tickets
> opened in a given time period and would like this dashboard sent regardless
> of whether or not new tickets were opened. We'd like others outside the
> support team to be notified only when new tickets are created, but not
> bother them with an email containing no tickets.
> Is there a way to do what we're looking for?

As far as I recall we don't have "don't email "empty" dashboard"
option and it would be tricky to implement general enough to include
into RT core, but a custom hack can be quite simple.

> Thanks.
> Dan.
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Best regards, Ruslan.

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