[rt-users] show all CC email address on email

Emmanuel Lacour elacour at easter-eggs.com
Wed Feb 20 04:37:31 EST 2013

On Wed, Feb 20, 2013 at 01:37:42AM +0000, Thomas Lau wrote:
>    Does anyone know how to show all CC email address on the ticket itself
>    when email out?

what do you mean by CC: permanent ticket/queue CC or CC filled when
responding/commenting a ticket?

-> permanent ticket Cc are visible on "People" box on the ticket display
-> respond/comment Cc are visible in ticket history, in this
respond/comment headers as RT-Send-CC

what do you mean by showing it? In RT ticket or in outgoing e-mail?

-> in RT: see above
-> in outgoing e-mail, for permanent ticket/queue Cc, you can't, RT send
mail to them using Bcc and the To: header just show that it is sent to
"Ticket Ccs"
-> in outgoing e-mail, for respond/comment Cc, you show them in the Cc

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