[rt-users] Time to close a ticket?

Christian Loos cloos at netcologne.de
Wed Feb 20 06:00:49 EST 2013

Am 20.02.2013 10:30, schrieb Emmanuel Lacour:
> - patch RT graphing system to do what you want, this is a bit more
>   tricky and may need a lot of cpu if you want to calculate you're value
>   on all ticket when graphing.

Part of this I have done for our RT 3.8.6. Attached a patch but DON'T
use this patch, it should you just show what I have done.

There is currently an branch [1] for 4.2 where BPS is working on new
reporting function and I really hope this new functions will land in RT
4.2 as it pushes the RT reporting features to the next level.

[1] https://github.com/bestpractical/rt/tree/4.2/charts-improvments
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