[rt-users] RT4 : create ticket from email

[Kevin Falcone]

On Wed, Feb 20, 2013 at 10:30:19AM -0500, senior.unix wrote:
>    I'm having issues trying to create a ticket by sending an email from inside a script to an
>    already existing RT mail queue. This queue is working well and has been for quite some time. I
>    tried this on the command line but it never creates a ticket :
>    mailx -v -s "TEST email" [1]rt-queue5 at myhost.con < $LOG

What's the output with -v
What's contained in the file being piped in
What's in the mail logs

>    I created a user within RT that has writes to create a ticket and I use this user when I send
>    the email. I also have the following set in my RT_SiteConfig.pm :
>            Set($AutoCreateNonExternalUsers,    1);

This setting is only relevant if you're using RT-Authen-ExternalAuth
and the user you're mailing From: doesn't exist in LDAP

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 235 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130220/99019cfe/attachment.sig>