[rt-users] RT4 : create ticket from email

Kevin Falcone falcone at bestpractical.com
Wed Feb 20 10:46:16 EST 2013

On Wed, Feb 20, 2013 at 10:30:19AM -0500, senior.unix wrote:
>    I'm having issues trying to create a ticket by sending an email from inside a script to an
>    already existing RT mail queue. This queue is working well and has been for quite some time. I
>    tried this on the command line but it never creates a ticket :
>    mailx -v -s "TEST email" [1]rt-queue5 at myhost.con < $LOG

What's the output with -v
What's contained in the file being piped in
What's in the mail logs

>    I created a user within RT that has writes to create a ticket and I use this user when I send
>    the email. I also have the following set in my RT_SiteConfig.pm :
>            Set($AutoCreateNonExternalUsers,    1);

This setting is only relevant if you're using RT-Authen-ExternalAuth
and the user you're mailing From: doesn't exist in LDAP

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