[rt-users] Spreadsheets/Export missing Custom Fields

Kevin Falcone falcone at bestpractical.com
Thu Feb 21 15:39:06 EST 2013

On Thu, Feb 21, 2013 at 01:28:14PM -0600, Rolf Krogstad wrote:
>    I have just upgraded from RT version 3.6.6 to version 4.0.10.
>    One function the users utilize frequently is to Search for Tickets with specific criteria and
>    then Export them to a Spreadsheet.
>    In the old version they would get the ticket including all the custom fields.
>    After the upgrade to 4.0.10, we now get only the fields that are showing on the Search Results
>    windows.

This change in 4.0 fixed a longstanding bug in previous RT versions
which would ignore your carefully constructed display format and just
spew everything into your spreadsheet.  In fact, there was a popular
extension that implemented the current 4.0 behavior.

As noted by Jeff Blaine, you'll want to have your users update the
Display Format of their searches and save them.

It's certainly possible to create a second export that brings back the
old behavior if you're so inclined..

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