[rt-users] Custom Helpdesk dashboard - Custom search

Emmanuel Lacour elacour at easter-eggs.com
Thu Feb 28 03:49:28 EST 2013

On Wed, Feb 27, 2013 at 10:28:35PM +0100, Diego Roccia wrote:
> With the second box I'm experiencing some problem in configuring it exactly as they asked me.
> The problem is the "Take" link. I want it not to take the browser on the ticket page, but to stay on dashboard page (reloading it)
> Is it possible?

that's not possible out of the box, and that's very not easy to do.

You may have to create an ajax component to do the "take" action, modify
the ColumnMap to add the method to call your component, and find the way
to force a reload of the page to move the ticket to the other box.

you can do everything with RT, because RT can be modified, but what you
need is not easy to do ;)

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