[rt-users] Dashboards for unprivileged users

Edsall, William (WJ) WJEdsall at dow.com
Thu Feb 28 11:09:07 EST 2013

The dashboards show a summary of unresolved and resolved tickets for a particular queue. We have separate dashboards for separate queues. 

There is nothing in particular that we wish to hide - I think allowing everyone to be privileged by default would be OK for us unless someone convinces me otherwise.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, February 28, 2013 11:04 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Dashboards for unprivileged users

On Wed, Feb 27, 2013 at 06:13:49PM +0000, Edsall, William (WJ) wrote:
>    I've created a project dashboard which we would like the general community to access without
>    any special privileges. By default, the user is unprivileged and can only see SelfService. We
>    do not want to mark users are privileged by hand to achieve this.
>    I was thinking of making all users Privileged by default but maybe this isn't the right way to
>    solve this?
>    By the way our installation is auto-creating accounts via Kerberos authentication.

Dashboards are not available in the SelfService UI.
It's definitely possible to extend RT to show them, but there are a
lot of corner cases.

If you tell the list what you were hoping to show your unprivileged
users with the dashboards you might get simpler suggestions.


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