[rt-users] Customizing With Local Directory

[Ruslan Zakirov]

On Wed, Jan 2, 2013 at 10:15 PM, Vega, Angel L. <Angel.Vega at jhuapl.edu> wrote:
> Hello,
>
>
>
> I’m trying to customize the page in RTIR that displays incidents but I
> cannot see the changes I’ve made once I’ve restarted the webserver and
> cleared the Mason object cache.
>
> Here is where I placed the customized file in the ‘local’ directory:
> /opt/rt3/local/html/Ticket/Display.html
>

RTIR has its own set of pages to display Incidents/IRs/Invs and
Blocks. It customizes RT's display page to redirect to RTIR's version
if user tries to use RT's page on RTIR's ticket. So you're poking
wrong file.

> I’ve already read the wiki section, how can I get the customizations to show
> using the local directory?
>
>
>
> Thanks,
>
> Angel



-- 
Best regards, Ruslan.