[rt-users] On move to Support Notify Requestors

[Björn Schulz]

Hi Nick,


> Hi All,
> 
> On RT 3.6.8 I had a scrip which notified requestors upon ticket move
> to a particular queue.
> 
> We run a few queues here, initially all tickets land in Triage and
> they're then moved into queue Support once reviewed.
> 
> The autoreply seems to have stopped working on RT4.0.8 when tickets
> are moved from Triage to Support. If I manually create a ticket
> within the queue directly, all works as it should.
> 
> From reading 'rt.log', I fail to see see the scrip being called.
> 
> Scrip setup:
> 
> Description: On create auto reply
> Condition: On create
> Action: Autoreply to requestors
> Template: Autoreply-custom
> Stage: TransactionCreate
> 
> Would anyone be able to suggest potential reasons for the issue?
> 
> Many Thanks,
> 
> Nick

is "Condition: On Queue change" right for you.

Cheers,

  Björn