[rt-users] Set Default Update Type

[Eric O'Brien]

Thanks, that worked out. This article gave a little more insight as well, http://requesttracker.wikia.com/wiki/CustomStatusesInRt4.

--
Eric O'Brien
System Administrator
BioReference Laboratories, Inc.
Phone: 201-791-2600 x 8310
Cell: 551-486-8925
Email: eobrien at bioreference.com<mailto:eobrien at bioreference.com>

On Jan 8, 2013, at 11:06 AM, Kevin Falcone <falcone at bestpractical.com<mailto:falcone at bestpractical.com>> wrote:

On Tue, Jan 08, 2013 at 03:32:54PM +0000, Eric O'Brien wrote:
I am trying to change the default update type for Resolve from Comment to Respond. I did a search for the string:

grep -r "Update.html?Action=Comment" /opt/rt4/

And it exists in:

/opt/rt4/share/html/Search/Elements/BuildFormatString:

but when I change it in that file to the new value (from Comment to
Respond) it does not reflect the update. I tried to clear the mason
cache as well as reboot. Does anyone have a little more insight on
this? Thanks.

That string only affects search formats.  You should revert your
change and read about Lifecycles which allow you to change the target
of a link in the Actions dropdown and to add more links.

http://bestpractical.com/rt/docs/latest/RT_Config.html#Labeling-and-defining-actions

-kevin

The information transmitted in this email and any of its attachments is intended only for the person or entity to which it is addressed and may contain BioReference Laboratories proprietary information, which is privileged, confidential, or subject to copyright belonging to BioReference Laboratories. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this in error, please contact the sender immediately and delete and destroy the communication and all of the attachments you have received and all copies thereof.