[rt-users] Scrip for email to owner when requester corresponds by email?

[Liam Gretton]

On 21/01/2013 14:48, Liam Gretton wrote:
> Is there an appropriate scrip which will forward correspondence from the
> ticket requester to the owner?

Ok, it's trivial once you know how.

I created a new scrip:

Description: On Correspond Notify Owner
Condition: On Correspond
Action: Notify Owner
Template: Global template: Correspondence
Stage: TransactionCreate

...and for good measure added one for comments:

Description: On Comment Notify Owner as Comment
Condition: On Comment
Action: Notify Owner as Comment
Template: Global template: Correspondence
Stage: TransactionCreate

-- 
Liam Gretton                                    liam.gretton at le.ac.uk
Systems Specialist                            http://www.le.ac.uk/its
IT Services                                   Tel: +44 (0)116 2522254
University of Leicester, University Road
Leicestershire LE1 7RH, United Kingdom