[rt-users] FreeformContactInfo with MoreAboutRequestorExtraInfo

[Thomas Sibley]

On 01/23/2013 07:16 PM, Rob Ansaldo wrote:
> We would like to display FreeformContactInfo in the "More about
> requestor" section of the ticket display. We already populate this
> field with info useful to our help desk staff and had customized RT3
> to display this.
> 
> After upgrading to RT4, I cannot figure out how to get this to
> display in the "More about requestor" area. I have added
> FreeformContactInfo to the MoreAboutRequestorExtraInfo setting in the
> RT_SiteConfig and have created a custom local/lib/RT/User_Local.pm
> file where FreeformContactInfo is set to "public", yet the
> FreeformContactInfo from the db still does not appear. What am I
> missing?

Can you show us your User_Local.pm as well as your config where you set
MoreAboutRequestorExtraInfo?