[rt-users] FreeformContactInfo with MoreAboutRequestorExtraInfo

[Kevin Falcone]

On Thu, Jan 24, 2013 at 10:50:31AM +0000, Rob Ansaldo wrote:
> On 01/23/2013 08:08 PM, trs wrote:
> 
> > On 01/23/2013 07:16 PM, Rob Ansaldo wrote: 
> >> We would like to display FreeformContactInfo in the "More about 
> >> requestor" section of the ticket display. We already populate this 
> >> field with info useful to our help desk staff and had customized RT3 
> >> to display this. 
> >> 
> >> After upgrading to RT4, I cannot figure out how to get this to 
> >> display in the "More about requestor" area. I have added 
> >> FreeformContactInfo to the MoreAboutRequestorExtraInfo setting in the 
> >> RT_SiteConfig and have created a custom local/lib/RT/User_Local.pm 
> >> file where FreeformContactInfo is set to "public", yet the 
> >> FreeformContactInfo from the db still does not appear. What am I 
> >> missing? 
> 
> > Can you show us your User_Local.pm as well as your config where you set 
> > MoreAboutRequestorExtraInfo?
> 
> From etc/RT_Config.pm:
> 
> Set($MoreAboutRequestorExtraInfo,"FreeformContactInfo Name EmailAddress Organization NickName Address1 Address2 City State Zip Country HomePhone WorkPhone");

It looks like the User columnmap doesn't define FreeformContactInfo,
luckily that's easy to fix, you need the commit on this branch.

https://github.com/bestpractical/rt/commits/4.0/user-freeformcontactinfo-columnmap

We should check to make sure there aren't any other missing User
fields that need trivial addressing.

-kevin
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