[rt-users] RT: Scrip IsApplicable died?

[Ruslan Zakirov]

Hi,

@Plugins options is set incorrectly or permissions on files are incorrect.

On Thu, Jan 31, 2013 at 9:50 AM, Thomas Lau <Thomas.Lau at principleone.com> wrote:
> Hi all, after install command by email. Something strange appear on my
> message log:
>
>
>
> RT: Scrip IsApplicable 43 died. - Require of
> RT::Condition::SLA_RequireStartsSet failed.#012Can't locate
> RT/Condition/SLA_RequireStartsSet.pm in @INC (@INC contains:
> /opt/rt4/sbin/../local/lib
> /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib /opt/rt4/sbin/../lib
> /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
> /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd)
> at (eval 2487) line 3.#012#012Stack:#012  [(eval 2487):3]#012
> [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012
> [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012
> [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012
> [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012
> [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012
> [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:531]#012
> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012
> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012
> [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]#012#012#012Stack:#012
> [/opt/rt4/sbin/../lib/RT/ScripCondition.pm:171]#012
> [/opt/rt4/sbin/../lib/RT/Scrip.pm:404]#012
> [/opt/rt4/sbin/../lib/RT/Scrips.pm:225]#012
> [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]#012
> [/opt/rt4/sbin/../lib/RT/Record.pm:1493]#012
> [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]#012
> [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:531]#012
> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1664]#012
> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1481]#012
> [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
> (/opt/rt4/sbin/../lib/RT/Scrip.pm:419)
>
>
>
> But SLA_RequireStartsSet.pm is in location of
> /opt/rt4/local/plugins/RT-Extension-SLA/lib/RT/Condition/SLA_RequireStartsSet.pm
>
>
>
> How could I modify to make the error message disappear ?
>
> Thomas Lau
> Senior Technology Analyst
> Principle One Limited
> 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
> T  +852 3555 2217     F  +852 3555 2222      M  +852 9880 1217
>
> Hong Kong   .   Singapore   .   Tokyo
>
>



-- 
Best regards, Ruslan.