[rt-users] How to customize in local/lib

[Thomas Sibley]

On 01/31/2013 09:36 AM, Raed El-Hames wrote:
> Thanks Thomas, I will use Local from now on .. Is Tickets.pm an
> exception though?? Just tried moving local/lib/RT/Tickets.pm to
> local/lib/RT/Tickets_Local.pm , I copied over the whole module and
> modified adding to '%FIELD_METADATA ' and to 'our %dispatch' and a
> function that I need, and now none of the searches work , including
> the home page, I get error:
> 
> The 'message' parameter ("Unknown field 'UserQueueOp' in 'Status !=
> 'resolved' AND Status != 'completed' AND UserQueueOp LIKE
> '__CurrentUser__'' at /opt/rt4/sbin/../lib/RT/Tickets_SQL.pm line
> 200.
> 
> If I keep it as local/lib/RT/Tickets.pm , all works ok ??

Please keep messages on the list.

No, there isn't an exception for Tickets.pm.  Please show the code
you're using, otherwise we can only guess.

Copying an entire .pm is really wrong.