[rt-users] How do you check the value of a Transaction CustomField

[scott.dalzell]

Hi

How do you check the value of a Transaction CustomField? 

im looking to create a script that will check a CF on the ticket transaction
and if it equals "Alert" it will set a Ticket CF to the same value.

This is to allow our in the field support teams to more easily highlight
tickets to our main support team and to give a descrition of the issue. 






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