[rt-users] Linking a Transaction CF value to a Ticket CF value

[Kevin Falcone]

On Mon, Jul 08, 2013 at 02:12:38AM -0700, scott.dalzell wrote:
> I have now ran the trigger by replying to a ticket and setting the
> 'Alert_Support_T CF to 'Alert' and it produced the following error
> 
> *Error Log*

Unfortunately, you cut off the cause of this stack.
The line that comes after is unrelated.

It appears to be a mail sending error.

-kevin

> Stack:
>   [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:487]
>   [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:292]
>   [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:114]
>   [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]
>   [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]
>   [/opt/rt4/sbin/../lib/RT/Scrips.pm:188]
>   [/opt/rt4/sbin/../lib/RT/Transaction.pm:201]
>   [/opt/rt4/sbin/../lib/RT/Record.pm:1504]
>   [/opt/rt4/sbin/../lib/RT/Ticket.pm:2297]
>   [/opt/rt4/sbin/../lib/RT/Ticket.pm:2193]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2019]
>   [/opt/rt4/share/html/Ticket/Display.html:164]
>   [/opt/rt4/share/html/Ticket/Update.html:300]
>   [/opt/rt4/share/html/Ticket/autohandler:66]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]
>   [/opt/rt4/share/html/autohandler:53]
> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:491)
> [Mon Jul  8 09:01:35 2013] [warning]: Couldn't load object RT::Transaction
> #0 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2684
> 
> *Script Cndition*
> 
> #Set my Variables
>  my $txn = $self->TransactionObj;
>  my $type = $txn->Type;
>  my $cf = RT::CustomField->new( $self->CurrentUser );
> 
> 
> #Test load CF Alert_Support_T
> my ($id, $msg) = $cf->Load("Alert_Support_T"); 
> unless ($id) { 
>     RT->Logger->error("Unable to load Alert_Support_T: $msg"); 
>     return 0; 
> }
>  
> if ( $type eq 'Create' ) {
>      # CF can be set on create
>      return 0 unless
> $txn->Creatorobj->FirstCustomFieldValue('Alert_Support_T') eq 'LFM Support
> Required';
> 
> } 
> elsif ( $type eq 'CustomField' ) {
>      # CF can be changed later
>      my $cf = RT::CustomField->new( $self->CurrentUser );
>      $cf->Load( $txn->Field );
>    
>      return 0 unless $cf->Name eq 'Alert_Support_T';
>      return 0 unless $txn->NewValue eq 'LFM Support Required';
>  } else {
>      return 0;
>  }
>  return 1;
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