[rt-users] Mandatory Custom Field Privileges

[Thomas Sibley]

On 07/09/2013 02:20 PM, Tim Wiley wrote:
> GroupA are workers in & effectively own Queue1.  GroupA requested a
> number of custom fields for their queue that help facilitate better
> reporting on tickets.  Because of the reporting nature of these custom
> fields, GroupA has requested that only they have the permissions
> required to set the values on these fields & that they are mandatory.
> Furthermore, these custom fields should be hidden from GroupB, the group
> that is allowed to submit tickets to the queue.  Ideally, if GroupB
> can't see or modify the custom field, they shouldn't be told at ticket
> creation that the CFs are mandatory & the ticket should be created. Once
> a ticket lands in the hands of GroupA & they modify the ticket, the
> mandatory CFs with no values should then be verified & an error should
> be displayed, not allowing the modify until all mandatory CFs are filled
> out (because GroupA has permissions to see & modify the custom fields).
> 
> I've looked all over for the special permissions recipe for this setup &
> I can't find anything.  Am I the only one trying to use RT in this
> manner?  Is there a way to do this that I'm missing?   Do you need more
> information or clarification?  I'll gladly supply it.

You never said what you tried and what isn't working...

Not letting one group of users see a set of CFs is possible with RT's
rights, provided you haven't granted rights too widely at the global
level.  You may need to rejigger some of your rights first to be less
global and more role/group/object specific.