[rt-users] can't edit dashboards after upgrading to 4.0.13
Robert McNicholas
robm at eecs.berkeley.edu
Thu Jul 18 19:29:59 EDT 2013
Hi,
A couple weeks after upgrading to 4.0.13 (from 4.0.7), I discovered that
whenever I click the "Content" link while editing a dashboard, I get the
error, "An internal RT error has occurred. Your administrator can find
more details in RT's log files." In the log is recorded:
Jul 18 16:21:39 myhostname RT: Can't call method "Content" on an
undefined value at /opt/rt4/share/html/Dashboards/Queries.html line
126. Stack: [/opt/rt4/share/html/Dashboards/Queries.html:126]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:635]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
This happens whether creating a new Dashboard or editing an existing
one. We didn't notice the problem until a couple weeks after the
upgrade since the most used features of Dashboards work as expected
(viewing, sending emails), so I'm not 100% sure it is related to the
upgrade, but I can't think of anything else that might have caused this
to break.
I did some searching but didn't see any other similar reports. Does
anyone have any suggestions on how to debug this further? Thanks in
advance for any suggestions.
-Rob McNicholas
UC Berkeley, Dept. of Electrical Engineering & Computer Sciences
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