[rt-users] Custom script to set custom field value

[matt at es-msat.org]

Hello!

I need to create two scripts that will set a custom field value for 
tickets that contain New Hire: or Termination: in the subject line. I 
only need it for one queue and I want it to trigger when a ticket is 
created or moved into that specific queue. I recently took over 
management of an RT instance from someone who left the company. I have 
never created customs scripts for RT. I have no idea if this is possible 
and I have no idea where to start. Any assistance would be greatly 
appreciated!

Script 1:
Subject Contains: New Hire:
Queue Name: IT
Custom Field Name: Tag
Set Custom Field Value: New Hire


Script 2:
Subject Contains: Termination:
Queue Name: IT
Custom Field Name: Tag
Set Custom Field Value: Termination

Thanks!
-Matt