[rt-users] blah.blah at foo.com is an address RT receives mail at

[LAW Andy]

On 25 Jul 2013, at 17:19, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Thu, Jul 25, 2013 at 10:20:52AM +0100, LAW Andy wrote:
>> Nothing was listed in the root System Configuration page when I
>> checked it, so I don't know how I would go about getting that
>> information out? Happy to try suggested stuff if it helps debug
>> something that might trip others up in the future.
> 
> This implies that one of your Queue Level Correspond/Comment addresses
> is blahblahblah at foo.com
> 

That may well be true. This user was an active user in the past and did have their own 'private' queue. I may have set the correspond/comment addresses for that queue to their email address.


> In the case that you don't specify a regexp, RT checks the config and
> then searches all the Queues.
> 
> If you're running an out-of-date RT it would generate and cache a regexp, but
> that hasn't happened in awhile (mid-3.8).
> 
> I'll push a branch to remove the lie from RT_SiteConfig.pm
> 
> -kevin
> 
>> 
>> To be honest, we don't have the system set up to accept *incoming* emails (due to a long and painful history of working with a succession of Mordacs) so I've never really had to bother with that section of configuration.
>> 
>> 
>> On 25 Jul 2013, at 10:00, Craig Ringer <craig at 2ndquadrant.com> wrote:
>> 
>>> On 07/25/2013 04:52 PM, LAW Andy wrote:
>>>>>> I don't have an RTAddressRegexp set - I was relying on the 'auto generation' feature. The comment and correspond email addresses bear little relation to the problematic address though.
>>>>>> 
>>>>>> I will try manually setting a regexp and see if that improves the situation.
>>>>>> 
>>>> That fixes it. Thanks for the push.
>>> 
>>> It'd be interesting if you could get the address regexp that RT
>>> generates when one is not specified. Maybe there's an issue there, or
>>> maybe it's with one of your queues.

Later,

Andy
--------
Yada, yada, yada...

Disclaimer: This e-mail and any attachments are confidential and intended solely for the use of the recipient(s) to whom they are addressed. If you have received it in error, please destroy all copies and inform the sender.




-- 
The University of Edinburgh is a charitable body, registered in
Scotland, with registration number SC005336.