[rt-users] Notify via SMS if ticket Subject =~ /urgent/i
Kevin Falcone
falcone at bestpractical.com
Fri Jul 26 16:35:06 EDT 2013
Please obey the Reply-To. Sending me personal mail when I read the
list is rude.
On Fri, Jul 26, 2013 at 03:54:43PM -0400, EJ Marmonti wrote:
> Unfortunately following your suggestion didn't help.
Except you didn't follow my suggestions.
> The reason I check for a status change = new (rather than Condition=On Create) is because the
> latter will send me an SMS everytime any ticket is opened, regardless of the subject contents
> (as I would expect it to do given that it says to "Use these fields when you choose 'User
> Defined' for a condition or action").
>
> So what I'm not sure of is if I have a fundamental misunderstanding of how this is supposed to
> work, or perhaps something with the way I'm trying to search for the word 'urgent' in the
> subject is not correct - ie: where should that bit of code go if Condition=On Create?
You're misunderstanding how this is supposed to work.
You're writing a custom action that checks a condition and then does
nothing.
Instead, write a custom condition that checks your condition and then
use the build in notification actions.
> > It sounds to me like you actually wanted
> > Condition: User Defined
> > Action: Notify Other Recipieints or Notify Ccs or a custom notify
> > action created with
> > [4]http://bestpractical.com/docs/rt/latest/rt-email-group-admin.html
-kevin
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