[rt-users] Purposeful circumvention of loop prevention

[Landon]

Nevermind this.  It was working with the changes I made but the admin of
the other RT had to make some changes so the email would come back.  It was
being generated but wasn't getting to us.  Not RT related though.


On 29 July 2013 12:23, Landon <landonstewart at gmail.com> wrote:

> We have two instances of RT.  One is RTIR and the other is a very
> large-scale RT.  Tickets created in RTIR's Blocks queue cause an email to
> be sent to an "ABUSE-BLOCKS" queue in RT.  This all works fine.  If someone
> replies to the RT ticket the subject gets updated in RTIR to include the
> ticket # so that future updates in RTIR will go to the right ticket in RT.
>
> What I want to do is have RT sent an auto-reply when the ticket is created
> from the email sent by RTIR but the loop prevention is preventing this.  I
> set the From, Reply-To and Precedence headers in the template to override
> this behaviour and although I'm not seeing the "RT-DetectedAutoGenerated:
> true" or the "RT-Squelch-Replies-To:" header on the RT end anymore it still
> doesn't send an autoreply.  I've even tried overriding the
> "X-RT-Loop-Prevention:" header in the template but this is apparently added
> anyway and cannot be overriden. The others were overridden without an issue
> except not that one.
>
> What else can I do to trigger an autoreply here?  I know the risks and I'm
> sure it's safe to do so here in this case without causing a loop.
>
> --
> Landon Stewart <LandonStewart at Gmail.com>
>



-- 
Landon Stewart <LandonStewart at Gmail.com>
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