[rt-users] Tickets created by junk mail

Gary Mason g.mason at fairfx.com
Wed Jun 12 09:15:41 EDT 2013


I was wondering what people on here think of being the best way to 
handle tickets automatically created by incoming junk mail.

We get more than a fair few tickets created like this, and our support 
desk manager would like to be able to highlight these in some way so he 
can sort out his stats each week.

He suggested using an extra status of "Junk", so that reporting can 
easily pick these out and ignore them if required.

I guess a custom field could also be used somehow, but I'm not familiar 
enough with RT yet to offer that as a sensible suggestion.

What do others on here do with tickets created by junk emails ?


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