[rt-users] Populating a Custom Field from an Action

[Emmanuel Lacour]

On 14/06/2013 20:32, Daniel Tinoco-Silva wrote:
> Hi,
>
> Thank you so much for your response. One more question:  when you say
>
> Condition: OnQueueChangeFromaAToB (write it yourself ;))
> Action: CreateTicket (a built in action)
>
> Could I do that through the User Defined conditions and actions in the User Interface?
>

for the condition, yes, you have to write it as UserDefined.
for the action, it should be already there.


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