[rt-users] Populating a Custom Field from an Action

Emmanuel Lacour elacour at easter-eggs.com
Sat Jun 15 01:04:52 EDT 2013


On 14/06/2013 20:32, Daniel Tinoco-Silva wrote:
> Hi,
>
> Thank you so much for your response. One more question:  when you say
>
> Condition: OnQueueChangeFromaAToB (write it yourself ;))
> Action: CreateTicket (a built in action)
>
> Could I do that through the User Defined conditions and actions in the User Interface?
>

for the condition, yes, you have to write it as UserDefined.
for the action, it should be already there.


-- 
Easter-eggs                              Spécialiste GNU/Linux
44-46 rue de l'Ouest  -  75014 Paris  -  France -  Métro Gaité
Phone: +33 (0) 1 43 35 00 37    -   Fax: +33 (0) 1 43 35 00 76
mailto:elacour at easter-eggs.com  -   http://www.easter-eggs.com



More information about the rt-users mailing list