[rt-users] CustomField Transactions Options?

[Kevin Falcone]

On Mon, Jun 24, 2013 at 08:26:53AM -0700, namespace wrote:
> I have a custom field entry that when selected, I want to automatically add a
> watcher to the ticket in question.  As it stands,  this CustomField called
> *'Service Type'* has an entry for PO's that when selected should add
> 'purchasing at fibermedia.net' as a watcher without having the operator
> manually add the entry.  I don't see anywhere in the customfield options to
> add a watcher, only to notify existing individuals associated with the
> ticket.  Anyone got any input on this?

There is no built in action for that, you'd need to write a simple
User Defined action to call
$TicketObj->AddWatcher(...)

http://bestpractical.com/rt/docs/latest/RT/Ticket.html#AddWatcher

-kevin
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