[rt-users] Possible to lock tickets ?

[Jean-Christophe Boggio]

> You can turn off re-opening entirely by disabling the On Correspond
> open Tickets Scrip that RT ships.

Looks nice and simple.

> There is an extension to this in a time-based manner:

> You could also use it to say that once a ticket moves manually to the
> 'really closed' status, never allow the ticket to be reopened using
> that extension.

So many options. Thanks a lot for your help.