[rt-users] Unprivileged/Self-Serve users unable to view Custom Fields

Duncan Napier dgnapier at sfu.ca
Thu Jun 27 09:44:03 EDT 2013

----- Original Message -----
> Hi,
> I want everyone so see custom fields, including Self-Serve
> requesters.
> I'm running RT 4.0.8 on CentOS 6.2/Apache2.2.24/Postfix-2.2.6. I have
> everything set up and have implelented some custom fields through
> the Custom Fields menu. Administrators can see custom fields fine.
> But unpriviliged users (externally authenticated users in CAS
> created at their first login cannot. I have Globalm Everyone and
> Unpriviliged General Rights ->  SeeCustomField , Custom
> Fields-Everyone/Unprivileged still no luck.
> Strangely enough only one user who used to be
> priviliged/administrator but now is unpriviliged can see custom
> fields.
> --

OK ... fixed this one. In or

Problem resolved by setting

Tools->Global->Group Rights ->Add, for Unpriviliged Users, "Rights for Staff" tab check "modify and delete custom field values for objects (ModifyCustomField)"

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