[rt-users] Is anyone successfully using ExtractCustomFieldValues with a multiple-value IP address field?

Thomas Sibley trs at bestpractical.com
Mon Mar 4 18:26:11 EST 2013

On 03/04/2013 03:08 PM, Lundberg, Emory wrote:
> I have a scrip and template that use ExtractCustomFieldValues to pull
> things out of the body of a message. The problem I have is that I can't
> seem to figure out how to format this for a multi-value IP address field.  
> What is the preferred method of inserting these IP addresses using
> ExtractCustomFieldValues? 
> Should they be space or comma-seperated?  Should they be looped?  Should
> they be repeated in the body of the message individually?  

Multiple matches for each value should do the right thing.  So should a
single match with the values separated by newlines, but that I'm less
sure of and didn't verify in the code.

> An example of strange behavior I'm seeing when attempting to
> set and as values in a multi-value IP
> address field:
>      [Mon Mar  4 22:13:34 2013] [debug]: Found value for CF:
> (/opt/rt/rt4/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/RT/Action/ExtractCustomFieldValues.pm:207)
>      [Mon Mar  4 22:13:34 2013] [info]: CustomFieldValue
> (VIPS,X-VIPS: added: 0 Could not add new custom field
> value: Couldn't create record: Content is an invalid IP address
> (/opt/rt/rt4/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/RT/Action/ExtractCustomFieldValues.pm:213)
>      [Mon Mar  4 22:13:34 2013] [debug]: Found value for
> CF:
> (/opt/rt/rt4/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/RT/Action/ExtractCustomFieldValues.pm:207)
> Needless to say I'm surely doing something wrong, I just don't know what.

Look at the first error message you get.  It's telling you that the
value it tried to add is "X-VIPS:"  The "X-VIPS:" part of
that is not a valid IP address.  The second value succeeds because it's
a bare IP address.  Looks like you need to fix your regex.

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