[rt-users] Problems with approvals

[Joerg Dorchain]

Hello,

my problems has been solve by studying some source code.

The approval process could benefit from an example with explanations ;-)

Bye,

Joerg

On 28.02.2013 12:38, Joerg.Dorchain at catella.lu wrote:
> Hello,
> 
> we're running request tracker 4.0.7-4~bpo60 on debian stable. I have
> setup approvals for one queue, which works fine, except the the most
> recently added user.
> 
> For this user, no approval notification mails are sent, and the approval
> ticket stays in state new. For the other, they are notified, and the
> approval ticket changes to open automatically.
> 
> The only difference I see is that the special user is not in any groups,
> in contrast to those were it works.
> 
> I would appreciate any hints, especially were to start debugging.
> 
> TIA,
> 
> Joerg
> 
> 
> 
> 
> 
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