[rt-users] Confusing New Ticket In behavior

[Kevin Falcone]

On Tue, Mar 05, 2013 at 04:35:40PM +0000, Raymond Corbett wrote:
>    The Drop Down Selection menu beside the New ticket In widget button doesn't maintain the
>    selection.
> 
>    For example let's say there are 6 queues there,  queue_1, queue_2 , queue_3 etc.
> 
>    The user selects  queue_5 in the list.  The drop down displays this as the selection for about
>    2 seconds and then immediately defaults back to the first selection in the list.
> 
>    The queue being submitted to is correct, but users are confused, because by the time they
>    click on the New Ticket IN button, the selection form the pull down menu has already reverted
>    back to the first entry in the list and they try to change it again and again.

Are they actually clicking New Ticket In?  Merely selecting the queue
in the dropdown triggers JS that pushes you to the New Ticket in page

If you're actually seeing that not fire and it jumps around then that
sounds like a browser bug of some kind.

If you want RT to retain the most recently submitted to Queue in that
list, there's a configuration option for that:

http://bestpractical.com/rt/docs/latest/RT_Config.html#RememberDefaultQueue

It's also available on the per-user preferences page.

-kevin
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