[rt-users] Additional CCs send to ticketing system do not get added to case

[Mark D. Nagel]

On 3/1/2013 12:50 PM, Bunker, Robert wrote:
> An example would be a user who is communicating on a case CCing their co-worker on an update.  I would prefer to have this person added to the case and remain on the case.
>
> I would also prefer to have any new people addressed as a "To" added to case on subsequent emails.

Please see my addon that handles this in a somewhat secure manner:

    http://requesttracker.wikia.com/wiki/LoopIn

Could be improved (e.g., turned into a plugin), but does the job as it is for us.  Name
comes from the fact that people who forced me to write this kept saying "looping in
<name>" in their messages :).

Regards,
Mark

-- 
Mark D. Nagel, CCIE #3177 <mnagel at willingminds.com>
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