[rt-users] Additional CCs send to ticketing system do not get added to case

Mark D. Nagel mnagel at willingminds.com
Tue Mar 5 14:51:43 EST 2013

On 3/1/2013 12:50 PM, Bunker, Robert wrote:
> An example would be a user who is communicating on a case CCing their co-worker on an update.  I would prefer to have this person added to the case and remain on the case.
> I would also prefer to have any new people addressed as a "To" added to case on subsequent emails.

Please see my addon that handles this in a somewhat secure manner:


Could be improved (e.g., turned into a plugin), but does the job as it is for us.  Name
comes from the fact that people who forced me to write this kept saying "looping in
<name>" in their messages :).


Mark D. Nagel, CCIE #3177 <mnagel at willingminds.com>
Principal Consultant, Willing Minds LLC (http://www.willingminds.com)
cell: 949-279-5817, desk: 714-495-4001, fax: 714-646-8277

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