[rt-users] Problems with approvals

[Joerg Dorchain]

On 05.03.2013 18:19, Emmanuel Lacour wrote:
> On Tue, Mar 05, 2013 at 06:13:34PM +0100, Joerg Dorchain wrote:
>> Hello,
>>
>> my problems has been solve by studying some source code.
>>
>> The approval process could benefit from an example with explanations ;-)
>>
> 
> 
> did you read this:
> 
> - docs/customizing/approvals.pod

No.

> - http://requesttracker.wikia.com/wiki/ApprovalCreation

Yes.

Actually, /usr/share/request-tracker4/lib/RT/Approval/Rule/* was most
insightful on how dependencies and referers work.

Then I came across
http://jwinder.wordpress.com/category/networksystem-administration/rt-request-tracker/,
wich together with the rest explain how to setup arbitrarily complex
approval logic.

Bye,

Joerg