[rt-users] Misunderstanding in regards to reminders

[Raymond Corbett]

My sincere apologies.

It seems we misunderstood what reminders could do and what they were actually for.

We had thought they could perhaps be used to set a reminder for example that additional information was needed, and were sort of a reminder to a user in regards to a ticket.

I believe this was wrong on our part.

There are for sending out a reminder that a ticket is due in x number of days for example.   That sort of thing.  Correct?




[ARC]<http://www.arcproductions.com/>

Ray Corbett  Technology Projects Manager

p: 416.682.5200 x5232  | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4
www.arcproductions.com<http://www.arcproductions.com>



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