[rt-users] unprivileged user to see a queue and everything in it

Martin Petersson martin at uanet.se
Wed Mar 13 09:43:00 EDT 2013


We want a specific customer to be able to see all tickets in a queue. They have their own mail address support at clab.se<mailto:support at clab.se> that they use to mail in their requests.
I created a group called clab-users and gave the group view queue rights, that didn't work so i created a user with "let this user access RT" and no on "let this user be granted privileges".

I can login with the user and see the ticket i created but not the other tickets in that queue.

How do i do that?

Med vänliga hälsningar / Best Regards

Martin Petersson
+46 (0)522 980 28
martin at uanet.se<mailto:martin at uanet.se>

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Uanet - Effektiv IT
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451 50 Uddevalla
Orgnr: 556702-4095<http://www.uanet.se/>


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