[rt-users] Custom Condition - On Correspond or Comment

[Billington, James]

Thanks for the quick response and you answered my question perfectly. I'm definitely going to check out the extension as a replacement or more complete solution for this, though it's not showing up yet from the link you sent. I suppose it'll take some time.

Thanks again,

James Billington
Mantech International


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Wednesday, March 13, 2013 1:47 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Custom Condition - On Correspond or Comment

On 03/13/2013 09:59 AM, Billington, James wrote:
> I was wondering if I can add an *or* in the first statement to make it
> apply to correspond or comment? Like this:
>
> return 0 unless $self->TransactionObj->Type eq "Correspond" or
> “Comment”;

No, that's not valid Perl.  You'd need (line break is purely stylistic):

return 0 unless $self->TransactionObj->Type eq "Correspond"
             or $self->TransactionObj->Type eq "Comment";

> Essentially the entire helpdesk has grown tired of being admin CC’s on
> all queues but we want a way to be able to see correspondence or
> comments on unowned tickets. I’d prefer not to create two separate
> scrips. I didn’t want to create the scrips unless I was sure instead
> of just creating them to see if it would work.

I just pushed RT::Extension::NotifyBasedOnOwnership to CPAN and public git.  It creates scrip conditions/actions you can use to do what you want much more cleanly.  Look for https://metacpan.org/release/RT-Extension-NotifyBasedOnOwnership to appear.


--
RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html

Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T

This e-mail and any attachments are intended only for the use of the addressee(s) named herein and may contain proprietary information. If you are not the intended recipient of this e-mail or believe that you received this email in error, please take immediate action to notify the sender of the apparent error by reply e-mail; permanently delete the e-mail and any attachments from your computer; and do not disseminate, distribute, use, or copy this message and any attachments.