[rt-users] New field in Quick Ticket Creation

Raymond Corbett Raymond.Corbett at arcproductions.com
Thu Mar 14 16:27:15 EDT 2013

We would like to have a new field in the Quick ticket creation portal.

It would be the same as the Owner pull down that is there now.

However it would be called "Show" and it would allow the user to select from a list of shows in production.

I am assuming the file that deals with this is  rt4/share/html/Elements/QuickCreate      Am I correct on that?

What we would like is to be able to later search on the show name entered here.

Could anyone point me in the right direction to create such?

Again I am assuming it is very much like:

<tr class="input-row"><td class="label"><&|/l&>Subject</&>:</td>
    <td colspan="3" class="value"><input type="text" size="50" name="Subject" /></td>
    </tr><tr class="input-row">
<td class="label"><&|/l&>Queue</&>:</td><td class="value"><& /Elements/SelectNewTicketQueue, Name => 'Queue' &>

Creating a custom field works of course but it does not imbed inside the Quick Ticket Creation portal.

Thanks all


Ray Corbett  Technology Projects Manager

p: 416.682.5200 x5232  | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130314/1efc8336/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.gif
Type: image/gif
Size: 4654 bytes
Desc: image001.gif
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130314/1efc8336/attachment.gif>

More information about the rt-users mailing list