[rt-users] Can't notify group about new ticket

[Ruslan Zakirov]

Hi,

Try the following command:

./sbin/rt-email-group-admin --help

Your approach may work, but you should check content that is generated
by the template. To do this you have to add some debug logging to RT
code. I see "$group>MemberE..." while it should be
"$group->MemberE...", not sure why you don't see error in logs. It's
valid perl code :), but still should fail with run time error.

On Thu, Mar 21, 2013 at 7:40 PM, Warren H. Prince <wprince at princelaw.com> wrote:
> I'm trying to send an email to members of the IT group when a ticket is created.  The IT group has 4 members.  All 4 members are watchers on the default queue, the only queue.  My Template is:
>
> To: { my $group = RT::Group->new( $RT::SystemUser ); $group->LoadUserDefinedGroup("IT"); $group>MemberEmailAddressesAsString; }
>
>  RT-Attach-Message: yes
>
>  A new ticket was created in the {$Ticket->QueueObj->Name} queue.
>
>   Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
>   Requestors: {$Ticket->RequestorAddresses}
>   Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
>
>  {$Transaction->Content()}
>
>
> But the log reports that it can't find any recipients:
>
> [Thu Mar 21 15:31:33 2013] [info]: <rt-4.0.10-19257-1363879893-1009.116-4-0 at mydomain.com> #116/798 - Scrip 4 On Create Notify Everyone (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)
> [Thu Mar 21 15:31:33 2013] [info]: <rt-4.0.10-19257-1363879893-1009.116-4-0 at mydomain.com> No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:385)
>
> I'd really appreciate any help anyone can offer.
>



-- 
Best regards, Ruslan.