[rt-users] Custom status and page action menu?

[Robert Wysocki]

Dnia 2013-03-22, pią o godzinie 15:55 +0100, Patrick G. Stoesser pisze:
> Hello there,
> 
> I'm running RT4 on Debian Squeeze, everything fine so far.
> 
> I have set up a custom status, according to
> <http://requesttracker.wikia.com/wiki/CustomStatusesInRt4>. Works fine
> also.
> 
> I run two queues, Level1 and Level2. My Level2 users now have a custom
> status "returned". When chosing this status for a ticket, the ticket
> will change the queue to Level1, will be set to unowned and escalations
> will be reste to the beginning. This whole thing works fine.
> 
> What does not work: The action (set the ticket's status to returned)
> does not show up at the page action menu (quicklinks depending on the
> current ticket's status like Reply Comment Forward Stall Resolve Reject
> Extract Article.

If I'm not mistaken, there's no logic to do it automatically for custom
statuses. You should modify the template on your own.

Regards,
-- 
Robert Wysocki
administrator systemów linuksowych, dba
Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław
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