[rt-users] Custom status and page action menu?

Robert Wysocki robert.wysocki at unity.pl
Fri Mar 22 11:00:49 EDT 2013

Dnia 2013-03-22, pią o godzinie 15:55 +0100, Patrick G. Stoesser pisze:
> Hello there,
> I'm running RT4 on Debian Squeeze, everything fine so far.
> I have set up a custom status, according to
> <http://requesttracker.wikia.com/wiki/CustomStatusesInRt4>. Works fine
> also.
> I run two queues, Level1 and Level2. My Level2 users now have a custom
> status "returned". When chosing this status for a ticket, the ticket
> will change the queue to Level1, will be set to unowned and escalations
> will be reste to the beginning. This whole thing works fine.
> What does not work: The action (set the ticket's status to returned)
> does not show up at the page action menu (quicklinks depending on the
> current ticket's status like Reply Comment Forward Stall Resolve Reject
> Extract Article.

If I'm not mistaken, there's no logic to do it automatically for custom
statuses. You should modify the template on your own.

Robert Wysocki
administrator systemów linuksowych, dba
Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław
ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa

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