[rt-users] rt-client ruby gem - getting started

[Eli Boaz]

Peter,

I had slightly more success with an older version of Ruby and the
rt/client gem. Here's the info from RVM:

   ruby-1.8.7-p371 [ i686 ]
 
I was also encountering problems with manipulating objects despite this.
If you find a solution, there are others interested.
In the interest of expediency and time constraints, I had to switch to
Perl to get our initial integration between ticketing (RT) and bug
tracking (Rally) back on schedule.

Regards,

Eli Boaz



On 5/4/13 12:33 PM, "Peter Roosakos" <proosakos at yahoo.com> wrote:

>I'm playing around with the rt-client ruby gem, and running into some
>difficulty.  After adding to my rails app and creating a .rtclientrc
>file in my project directory, I can successfully access the objects and
>methods in the console using RT_Client.new.
>
>rt = RT_Client.new
>
>rt.user
>=> peter
>
>returns my user name, so it's successfully accessing the configuration
>options in my config file.
>
>rt.status
>=> "RT/3.8.7 200 Ok\n\n# Invalid object specification:
>'index.html'\n\nid: index.html\n\n"
>
>it appears that credentials aren't being passed?
>
>rt.cookie
>returns the contents of the cookie file, which is being created and can
>be found in the correct specified directory as per the .rtclientrc file.
>
>rt.server
>=> https://myserverdomain.com/rt/
>
>and going directly to
>
>https://myserverdomain.com/rt/REST.1.0/ticket/1/show?user=username&pass=pa
>ssword
>
>Using the same username and password successfully displays the first
>ticket, so my credentials are correct
>
>I'm on Ruby 1.9.3-p286
>
>Any thoughts on what I might be missing?  Using the latest gem, 0.4.1
>
>
>