[rt-users] Problems with "Newest unowned" and queue permissions

Johan Sjöberg Johan.Sjoberg at deltamanagement.se
Tue May 7 09:41:52 EDT 2013



> -----Original Message-----
> From: ktm at rice.edu [mailto:ktm at rice.edu]
> Sent: den 7 maj 2013 14:53
> To: Johan Sjöberg
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Problems with "Newest unowned" and queue
> permissions
> 
> On Tue, May 07, 2013 at 07:44:15AM +0000, Johan Sjöberg wrote:
> > Hi.
> >
> > We have a number of queues for different departments. I have created
> groups for the staff and set these groups as Admin CC on their respective
> queues. The problem I have is that the "NN newest unowned tickets" isn't
> working correctly. It seems to count tickets in queues that the user does not
> have rights on. So if I sort it by queue name, and ascending, I do not see any
> unowned tickets if there are more than NN unowned tickets in queues that I
> do not have permissions on, if they are earlier in the alphabet than my
> queues. This is quite annoying since I have to choose a non-optimal sorting
> order, and risk missing new, unowned tickets.
> > We are using RT 3.8.16.
> >
> > Regards,
> > Johan
> >
> >
> Hi Johan,
> 
> Have you set $UseSQLForACLChecks? I think that should fix your problem.
> 
> Regards,
> Ken

Hi Ken.

Thanks a lot. That solved my problem.

Regards,
Johan




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