[rt-users] Post upgrade 3.8.5 to 4.0.12 Global->RT At A Glance error

[Thomas Sibley]

On 05/04/2013 07:22 PM, Pete Beebe wrote:
> I just completed a migration from MySQL to Oracle as well as an
> upgrade from 3.8.5 to 4.0.12.  So far everything is running well
> however I have run across one error that occurs when, as super user,
> I click on the Global-->RT At A Glance link.  I receive an error in
> the WebUI followed by the resulting log file error message:
> 
> [Sun May  5 02:14:09 2013] [error]: Can't call method "Content" on an
> undefined value at /rt4/share/html/Admin/Global/MyRT.html line 69,
> <GEN38> line 445.
> 
> Stack: [/rt4/share/html/Admin/Global/MyRT.html:69] 
> [/rt4/share/html/Admin/autohandler:49] 
> [/rt4/sbin/../lib/RT/Interface/Web.pm:634] 
> [/rt4/sbin/../lib/RT/Interface/Web.pm:335] 
> [/rt4/share/html/autohandler:53]
> (/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)

I can't reproduce this problem and looking at the code don't see how it
would happen.  Do you have any local customizations?

Can you send us the output of running this SQL query?

select id, Name, Description, ObjectType, ObjectId from Attributes where
ObjectType='RT::System';

Could you also navigate to Configuration -> Tools -> System Config in
RT, save that page as HTML, and send the file?  Make sure any sensitive
data is redacted first.